Personal information is information and assessments that can be linked to an individual. This can be a name, place of business or residence, telephone number, e-mail address, IP address, or a combination of these, which makes it possible to determine which person is behind the information.

If you are a customer of ours, we store the personal information in our CRM/WorkFlow Management System for the purpose of being able to deliver products and services by agreement, provide you with good customer follow-up and store payment information in accordance with the law.

When you contact us

When you contact us, we will store your contact information, your inquiry, time for this, relevant notes, as well as information about the outcome of the case. We use this history to be able to refer to previous dialogues and to have enough information to exercise good customer care. The legal basis for the processing is our legitimate interest in following up inquiries.

When you book a consultation or request quotation or any enquiry on the website Our advisors/executives, we will collect contact information about you and your company which we will use to contact you to present necessary information or service. Provided information will not be used for other purposes unless otherwise agreed with you.

When you use our website

We place cookies on our websites for the purpose of making the site more user-friendly and customized for you, analyzing the use in order to further develop the site and to be able to market our products and services. Cookies are small text files that are stored locally in your browser, and enable our service to "remember" you and your user preferences.

More about our use of cookies click here

When ordering a free digital/brand analysis/audit

We will store your contact information, as well as the technical report we make, with an overview of the website's URLs and files as they appear at the time of analysis. This is to give you the best possible feedback based on the report's results.

You have several rights. An overview of these follows below. Contact us if you want to exercise your rights.

Right of access

You have the right to know the information we have stored about you.

Correction

If the personal information we have about you is incorrect, you have the right to have it corrected. We will do this as soon as we are made aware of any incorrect information. Contact us if you want to update personal information we have stored about you.

Deletion and restriction

We shall only process personal data that is necessary for us to be provided with the services covered by the customer relationship. We therefore process and retain only information for which we have a processing basis, as well as information we are required to retain in accordance with malaysian law.

Data portability

In some cases, you will be able to receive personal information you have provided to us, and have it transferred in a machine-readable format to a supplier of ours. If it is technically possible, we will transfer the information directly to the company in question.

Please note that there are many restrictions in the rights above, and a specific assessment of each request must therefore be made. We will respond to your inquiry as soon as possible, and within one month at the latest.

Your personal information must be processed securely

We use measures such as access control and other technical security structures to ensure that your information is stored and processed securely.

In those cases where we have chosen to use an external supplier, such as for physical storage of data, analysis tools and supplier products and services, data processor agreements have been entered into. This ensures that the personal data is processed according to the purpose we have agreed and that the storage, use, disclosure and deletion of personal data takes place by agreement.

Storage of personal information

We only retain stored personal information for as long as necessary. In cases where we are required to store information by law, we will keep this for as long as the law dictates. We will also retain information in special cases, such as complaints and claims directed at or issued by us.

Changes to the privacy statement

The latest version of our privacy statement will always be available on our website. In the event of significant changes in the agreement or terms of use, we will inform about this and / or obtain new consent in those cases where we want to use your personal information for purposes beyond what you have already consented to.

If you have questions related to privacy, you are welcome to contact by e-mail or by sending us a written message.

Email: support@w3rider.my

Postal address:

3761 Jalan RJ 6/11, Taman Rasah Jaya, Seremban, Negeri Sembilan, 70300, Malaysia.

In the event of such inquiries, you will have to identify yourself, so that we can ensure the lawful disclosure of your personal information. We will reply to you as soon as possible and no later than the statutory deadline of 30 days.